FAQs

 

How do I get help or have questions answered during the ordering process?

You can click the blue chat button at the bottom of your screen at any time for a live support chat. You can also email our Customer Success team at customersuccess@trxchange.com.

 

Who will produce the transcript and will it be certified?

TheRecordXchange is a platform that matches individuals and law firms that need transcript with highly qualified court reporters and transcription providers around the country capable of producing a high quality, certified transcript. TheRecordXchange does not produce or sell transcript, but does facilitate the transaction between you and the actual transcript provider. The court reporters and transcribers who work in TheRecordXchange are among the best and most experienced professionals in the industry. Your transcript will include a certification page indicating that it is a true and accurate transcription of your hearing. The transcript will be valid for use in court or for any official filing purposes. Once assigned, you will interact directly with the firm producing your transcript, but if you need help, TheRecordXchange is always available for support. The qualifications of the assigned court reporting/transcription firms are always available.

 

What information do I need to place an order?

You will need the following information to place your Order:

  • The matter name and number
  • The name of the Judge, Hearing Officer or Trustee who officiated the meeting.
  • The date(s) of the proceedings, trials dates or meeting/hearing dates the you wish to have transcribed.

 

How do I pay for my Order?

You can pay on the site via credit card. Visa, MasterCard or American Express are all accepted. You can also send a check or money order, but your order will not be processed until payment is received and cleared.

 

How long will it take to get my audio and transcript?

TheRecordXchange will information about the proceeding that you have specified in your Order so that an estimate of cost and turnaround time can be provided. The customer will have the ability to work with the assigned court reporter or transcript provider to choose the turnaround time. A due date is not set until a deposit is paid for private orders or the proper paperwork is received, reviewed and accepted for government paid orders.

 

How will I receive my transcript?

When your Order is complete, you will receive an e-mail notification directing you to log in to your account. The hearing transcript will be available for you to download on the “deliverables” tab of the Order. The hearing transcript will be in PDF format, you can contact your transcription provider directly or contact TheRecordXchange via e-mail at customersuccess@trxchange.com and we can help.

 

What do I do if I find an error in transcript?

TheRecordXchange court reporting and transcription firms are the best in the industry, but mistakes can happen. If you find an error that is important for you to have corrected, let us know. You can leave a message right in your Order on the Messages tab and your transcription provider will be notified. Once the transcript provider confirms the need for a correction, an amended version of the transcript will be delivered to you as quickly as possible. If you have any concerns with the process, you can always e-mail TheRecordXchange at customersuccess@trxchange.com.

 

Can I request a specific transcriber?

If you have a particular firm or transcriber that you prefer to use, let us know in the comments field of the Order and we will assign the Order accordingly, assuming that firm is available to fulfill your request. If you have a firm or individual that you have used in the past and they are not already part of TheRecordXchange, provide their name and contact information to us and we will reach out to them to see if we can bring them on board.

 

Have more questions? Contact Us.

 

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