Marion County Automates 200–300 Monthly Transcript Requests

Marion County Superior Courts processes 200–300 transcript requests per month. Before deploying TheRecordXchange®, every one of those requests moved on paper — mailed or hand-delivered, logged into a shared workbook, tracked manually by clerks. The workbook was the system of record.

"We were spending more time tracking the request than producing the transcript," the Court Administrator said. "That isn't a workflow. That's an archaeological dig."

What was the problem with manual transcript request tracking?

The manual workflow created three compounding problems. There was no central visibility: supervisors could not see request status without asking a clerk. Requests could stall at any handoff with no automatic escalation. Reporter assignments were communicated informally, creating gaps when staff were out.

The court was managing 200–300 requests per month through this system. Staff spent more than six hours per day on request tracking alone — before a single transcript was produced.

What did Marion County deploy, and how long did it take?

The court deployed TRX Request Central™ in February 2025. Implementation took 14 days.

Public-facing transcript requests now arrive through a browser-based portal. Clerks review and approve through a queue. Certified reporters pick up assignments inside the same system. Delivery is electronic. The court's existing JAVS recording infrastructure was unchanged — TRX Request Central integrates with existing court technology rather than replacing it.

How does AI transcription work alongside certified court reporters?

Marion County court reporters using TRX TranscriptionPro™ report a 40% increase in transcript production — same hours, same certification standards, more output.

TRX TranscriptionPro generates a first draft from the audio recording. The certified court reporter reviews, corrects, and certifies the final transcript. The certification standard and the human judgment behind it are unchanged. The AI removes the blank-page problem.

"The AI doesn't replace the reporter. It removes the work that doesn't require certification," the Court Administrator said. "We process 200 to 300 transcript requests per month through TRX. The staff no longer tracks requests manually. That alone justified the move."

What does Marion County's workflow look like today?

A requester submits through the browser-based portal. The request routes automatically to a clerk queue for approval. The assigned court reporter receives the job inside TRX TranscriptionPro and produces a certified transcript using AI-assisted drafting. The completed transcript is delivered electronically through the same system.

No paper. No workbook. No informal handoffs.

The court runs the same JAVS hardware it installed in 2010. TheRecordXchange is SOC 2 Type II certified, and the deployment required no changes to the court's existing security posture.