Phone Support

Speak directly with our customer success team for immediate assistance with your questions or concerns.

Phone: (800) 406-1290
Hours: Monday-Friday, 8am-5pm MST

Email Support

Send us an email and we'll respond promptly to help resolve your issue.

customersuccess@trxchange.com

We typically respond within 1 business day.

Live Chat

Get real-time assistance through our chat feature available on every page of our website. Look for the chat bubble in the bottom-right corner of your screen to start a conversation with our support team.

Looking
for a transcript or recording?

If you're trying to order a transcript or audio recording from a specific court or agency, you'll need to visit their dedicated ordering portal.

Please visit our Our Clients page to find a list of the courts and agencies we work with and direct links to their ordering portals.

Each client has their own unique portal for submitting and managing requests for transcripts and recordings.

SOC 2 Compliance

TheRecordXchange has achieved SOC 2 compliance, demonstrating our commitment to maintaining the highest standards of security, availability, and confidentiality in our services.

What is SOC 2?

SOC 2 (System and Organization Controls 2) is a rigorous auditing procedure developed by the American Institute of CPAs (AICPA) that ensures service providers securely manage your data to protect the interests of your organization and the privacy of its clients.

Why it Matters

Our SOC 2 compliance means that we have established and follow strict information security policies and procedures, encompassing the security, availability, and confidentiality of customer data. This certification demonstrates our dedication to:

Ensuring system availability and reliability

Protecting sensitive client information

Maintaining strict confidentiality controls

Implementing robust security practices

Continuous monitoring and improvement of our security posture

Request SOC 3 Report

Our SOC 3 report provides a publicly shareable overview of our compliance program. Fill out the form below to receive a copy:

Name(Required)

For access to our full SOC 2 report, please contact our security team at security@trxchange.com. An NDA will be required before the full report can be shared.